Policies

PLEASE READ THESE POLICIES CAREFULLY BEFORE USING THIS WEBSITE (the "Site").

1. OWNERSHIP: This Site is fully controlled and operated by Adventure Office, LLC. By accessing and using this Site, you are hereby agreeing to be legally bound by the terms and conditions of Adventure Office. If you do not agree with all of the following terms and conditions, please do not use this Site.

2. TERMS: We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such changes and/or modifications shall become effective immediately upon the posting thereof. Please review the terms and conditions periodically. Your continued use of the Site following the posting of changes and/or will constitute your acceptance of the revised terms and conditions.

3. REFUND POLICY: Adventure Office, LLC charges for use of this website after customers have gained benefit from utilizing the site. As such, no refunds will be permitted in that billing is done after use.

4. PRIVACY POLICY: This statement discloses the privacy practices for the www.AdventureOffice.com & www.AdventureCentral.com website. Personal information means information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number or email address. Personal information may also include credit card or debit card information (e.g. number, expiration date, and billing address).

Questions regarding this Privacy Policy should be directed to customer service by email at support@adventureoffice.com. You may be required to provide certain personal information to us when you: (a) register for free newsletters, (c) register for free email updates and services, (d) book a reservation, (e) make an inquiry about any travel and related services; (f) send email messages, submit forms or send other information to us; and/or (g) subscribe to receive services. You may also be required to provide us with certain personal information of other person(s) traveling with you, and you must ensure that each of these other persons has authorized you to disclose their personal information to us. We may collect personal information from you at other points on our site that state that personal information is being collected. We may also receive certain personal information from some of our co-branded third party partners. In the event of a complaint, we may also receive personal information about you from other parties in our network or from other users or third parties who may communicate information to us about you in relation to that complaint.

In addition, our servers automatically collect information about which sites users visit and which pages are viewed within the www.AdventureCentral.com website, but in these instances, we do not obtain personal information about you. We use a feature of your browser called a “cookie” to assign a User ID that automatically identifies your computer when you visit the site. Cookies are small pieces of information stored on your hard drive, not on our site. We may also use clear GIFs on some pages within the www.AdventureCentral.com website. Clear GIFs and cookies make your internet experience quicker and more convenient. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do so.

We do not knowingly permit the site to be used by any person under the age of 18 and we do not knowingly collect personal information from any person under the age of 13, although when taking a reservation we may request additional information regarding all travelers, including, name, age, gender and weight.

When you use our services to inquire about travel inventory and/or to facilitate a booking with a third party Travel Services Provider, you understand that we facilitate these inquiries and/or bookings and must share your personally identifiable information with our Travel Services Providers or Distribution Partners. This Privacy Policy does not address the activities or policies of these Travel Services Providers, Distribution Partners or other third parties. We do not sell your email address or your name and personal demographic information to mass marketers, however, on particular pages where we ask for your personally identifiable information, we may explicitly tell you that the data we are collecting on that page will be shared with third parties, in which case those disclosures shall override anything to the contrary in this policy. For example, before you submit answers to questions we ask in an advertiser-sponsored promotion, we will tell you that your answers will be shared with that advertiser.

 

In some cases, we use your personally identifiable information to provide information to you, such as to send to you requested newsletters or to provide to you requested services. Although not covered under this policy, please note that our Travel Services Providers may send you email communications based on the information provided during the inquiry or booking process.

In some situations, we share your personally identifiable information with third parties who provide services to us in order to enhance the functionality available to you on our website, and to provide you with new products and services. For example, we may use third party vendors to conduct and/or facilitate a survey of our clients and/or customers to obtain information on our services. We may use your information on an aggregated basis to do such things as operate our site, enhance our site, and sell and deliver advertising. We may also use this data, both aggregated and personally identifiable, to enhance your on-site experience by displaying content and marketing messages that we believe will be of interest to you.

We may use your information to notify you about information related to your inquiry or booking. We may also use your information to contact you about updates to our site and services, and to market trip inventory available from our Travel Services Providers.

Security of your information is paramount to us. We have implemented several controls to safeguard your information, including adhering to strict standards established by the Payment Card Industry (PCI), as published in the PCI Data Security Standard version 1.1, released in September 2006. We have established and maintain reasonable security procedures to protect the confidentiality, security and integrity of your personal information. Although “perfect security” does not exist on the Internet, these safeguards include several things that help protect the confidentiality, security and integrity of your personal information like: building and maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program, implementing strong access control measures, regularly monitoring and testing networks, and maintaining an information security policy.

Although your privacy is very important to us, due to the existing legal regulatory and security environment, we cannot fully ensure that your private communications and other personal information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can (and you authorize us to do so) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.