How do I apply for a merchant account?
Just fill out the RISK FREE, no obligation online merchant account Form/Application. There are no cancellation fees and it should take you less than 3 minutes to complete: Adventure Payment Processing Online Merchant Application.
What are my monthly fees?
There are ZERO monthly fees.
How long does the approval process take?
Your application process is immediate and you can start processing right away.
Do I need a business checking account to obtain a merchant account?
Yes, you need a US business checking account if your business is set up as a corporation. If it is a sole proprietorship, you may use a US personal checking account or a US business checking account.
What credit cards will I be able to accept?
MasterCard®, Visa®, Discover®, American Express®, Debit/Check Cards. You can accept American Express payments on your current American Express merchant account or we are happy to establish one up for you.
Will Adventure Office process all my credit card transactions?
Yes, Adventure Office provides online and mobile shopping carts with integrated credit card processing. You can key in or swipe cards into the Adventure Office back-office Shopping Cart.
What kind of hardware do I need?
For swiping, you will need a USB card reader (keyboard emulator). For keyed in transactions you don’t need any equipment
Do I have to accept American Express or Discover?
No, you do not.
Can I accept Debit or Check cards?
Yes, the card reader will read and accept these cards.
What is PCI?
PCI stands for Payment Card Industry. The PCI Data Security Standard represents a common set of industry tools and measurements to help ensure the safe handling of sensitive information. Initially created by aligning Visa’s Account Information Security (AIS)/Cardholder Information Security (CISP) programs with MasterCard’s Site Data Protection (SDP) program, the standard provides an actionable framework for developing a robust account data security process – including preventing, detecting, and reacting to security incidents.
How and when will I receive my funds?
Once we receive authorization for a transaction, we deposit the transaction total proceeds into the your business bank account, typically within a couple of days.
Is there a customer support number if I need help?
Yes, both support teams are available at your convenience! You can call Adventure Office Support as normal at 303-292-5522, Option 2 or Complete Merchant Solutions U.S.-based customer Support team toll-free at 877-267-4324.
Will I receive reporting of my transactions?
Yes, you will have free access to lot of information, reporting and optional functionality in your online virtual terminal and merchant account.
What if I have less than perfect credit?
We can typically approve a merchant account application despite a low personal credit score by putting other stipulations in place. Please call for specific credit questions.
Do you offer different rate options?
Yes, we offer the price match beat or meet guarantee or we will give you $500 for your time. Please click, I would like to learn more or receive a rate quote.